When it comes to your website's analytics, there's a metric that can be really confusing when you first stumble upon it: The bounce rate.
A lot of questions pop into your head. Is a bounce rate close to 100% good, or bad? Is it at all like a bounced email? Is it a fluffy metric that I should ignore? And if I want to fix it, what should I do?
Luckily, you're not alone. Many marketers have asked those questions and might not have found a solid answer yet. We're here to shed some light on the elusive bounce rate. We've put together a quick overview of what constitutes a bounce rate -- and what doesn't -- and help you find some ways to fix it.
What Is Bounce Rate?To answer what is perhaps the most important of these questions: No, your website bounce rate is not the same as your email bounce rate. Your website's bounce rate is the percentage of people who land on a page on your website, then leave. They don't click on anything else. They just get to one of your pages, hang out for a bit, then leave.
How to Reduce High Bounce Rates
Now you know what a bounce rate is. But what can you actually do about it? In general, high bounce rates might indicate that the page is irrelevant or confusing to site visitors. But don't jump into drastic actions like deleting a page or undertaking a redesign right away. There are some important steps you need to take before you figure out which action to take.
Remember: Bounce rates really only tell you that someone landed on a web page and left it without visiting any other page on your website. It doesn't tell you how someone interacted with your page. That's why it's important to take "practical steps" to examine other metrics and pieces of your web presence to see what might be behind the bounce rates.
We've outlined these steps below.
1) Ensure your website is mobile-friendly.
There are now more searches and traffic coming from mobile devices than desktops. That makes it crucial "to not only provide a mobile-ready experience," but to make sure that experience is engaging. How annoying is it when you arrive at a mobile site, only to have to zoom-in to read its content? Having a responsive site is no longer enough -- engagement with the mobile version has to be user-friendly and interactive.
Video is one particularly engaging type of content. It can often explain complex topics more concisely than text, which might be why 4X as many customers would rather watch a video about a product than read about it.
2) Look at your bounce rate based on different sources.
Sometimes, the sources directing traffic to a given page might have something to do with its bounce rate. Let's say your bounce rate is particularly high for visitors coming from social media -- take a close look at the message you're using to accompany the content you're distributing. When you're distributing your website's content, make sure the messaging actually matches the page to which you're directing visitors. You have to clearly meet the expectations of the visitor -- regardless of source.
3) Avoid other disruptions that might hurt the user experience.
We've already discussed the importance of a good mobile user experience -- but that actually goes for all platforms. Things like full-screen pop-ups, for example, are not only annoying, but given Google's recent algorithm update, they can also result in search penalties.
4) Determine which keywords this page ranks for -- and if your content sufficiently covers those topics.
Remember how we cautioned against misleading visitors about your site's content in social distribution? The same goes for keyword rankings. "Matching keyword intent to your content is important to ensure organic visitors get the content they expect," explains Vocell. So when you evaluate the keywords for which you're page is ranking, make sure they're aligned with the actual content. Once you've done that, try looking at a topic-cluster framework -- the kind that groups your site's pages into clusters according to subject -- to help attract organic traffic to the right pages.
When you're investigating bounce rates, make sure you're looking at the full picture. Take a look at the time people spend on your site, where they're coming from, and what device they're using -- and if your content and experience are aligned with all of those factors. You might uncover patterns that show how you can fix the bounce rate problem.
Think of bounce rates like your car's "check engine" light. When it goes on, you know there might be a problem -- but you need to check all of the car's systems to accurately diagnose the issue. There's no one-size-fits-all fix for bounce rates, but knowing what they are and how they can inform your marketing strategy can help ensure your website's success.
Contact us at Caney Creek Studio for a free consultation on how to use social media, video production, and digital marketing to promote your business.
Jay & Julia Taylor own and operate Caney Creek Studio. Caney Creek Studio is a video production, digital marketing, and social media management agency.